Effective as of [1/18/2024]

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At Canvas Creations Co. LLC, we pride ourselves on delivering high-quality, made-to-order products. As a print-on-demand service, each item is uniquely created upon your order. Due to the nature of our production process, we have specific guidelines for returns and refunds.

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1. Return and Exchange Policy

• No Returns for Incorrect Size/Color/Change of Mind: Since all products are custom-made, we cannot accept returns or exchanges if you order the wrong size, color, or simply change your mind.

• Damaged Products/Manufacturing Errors: If your product arrives damaged or with a manufacturing error, we are committed to offering a free replacement or a refund. Please report the issue within 30 days of delivery.

2. Reporting an Issue

• Contact Us: To report a problem, please use our “Submit issue” form on our website.

• Photo Evidence: Provide a clear photo showing the issue with the product for a quick resolution.

• Multiple Product Issues: If multiple products with the same design are affected, please provide a photo or video showing all affected items in one frame for confirmation.

3. Limitations

• No Responsibility for Incorrect Orders: We do not offer replacements or refunds if the wrong size or color is ordered by the customer.

• Unsuccessful Deliveries: In cases of delivery issues, you can opt for a replacement (with an extra charge) or a partial refund.

• Print Placement Tolerance: For Direct-to-Garment (DTG) products, there is a tolerance of 0.5 inches for print placement. Minor variations in print placement are not considered defects.

4. Additional Information

• Contact Information: For any questions or concerns regarding our Refund Policy, please contact us at [info@canvascreationsco.com].

• Policy Updates: This policy is subject to change, and the most current version will be posted on our website.